How To Say It for First-Time Managers: Winning Words and Strategies for Earning Your Team's Confidence

A one-stop communication primer for anyone in a management position for the first time. Covering everything from delegating, planning and running meetings, and mentoring, to building a team and motivating subordinates, this is the perfect reference for anyone who wants to put their best foot forward as they climb the ranks. Topics include: Building leadership vocabulary; Establishing ground rules; Projecting credibility; Avoiding day-one mistakes; Handling crises and criticism; Motivating and inspiring; Making meetings work.